Selene Diligence is a multi-line of business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage and a real estate owned company. There are locations in Houston, TX, Jacksonville, Salt Lake CIty, UT, and Dallas, TX. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences.
Position Summary: The Team Lead is responsible to ensure the production schedule is executed according to applicable SLA’s while meeting operational and productivity plans. The Team Lead participates in the performance management of teams, company, and client processes. The Team Lead is the back up to the Transaction Manager.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Executes operational directives and strategy while supporting client delivery SLA’s.
Manages daily production of the Loan Review Analysts while forecasting staffing moves to outstanding projects to eliminate any down time.
Monitor clients and loan reviews in process for all active projects and communicate with Loan Review Analysts to ensure projects are delivered within the applicable SLA.
Manages staff schedules to ensure that PT Loan Review Analysts are working committed time and product is available for review. Escalates any noncompliance to management if unable to resolve timely via verbal or email communication.
Manage loan assignments, identifying appropriate Loan Review Analysts based on availability, training, performance etc.
Provide support to Loan Review Analysts and QC staff. Assist in facilitating or handling elevated situations between Loan Review Analysts and QC staff.
Subject Matter Expert to internal/external staff regarding underwriting and compliance in relation to client requirements and all review types
Provides post deal and/or client specific reporting for management to address QC results, problems and/or questions.
Supports management with additional tasks or other projects as required.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
Minimum 3-5 years’ experience in residential mortgage, including due diligence services.
Proficiency with Microsoft Office Products
Advanced Excel using formulas, VLOOKUP, and pivot tables
Ability to motivate team members to meet demands.
In-depth knowledge of residential mortgage due diligence.
Excellent client relationship management skills.
Ability to be self-sufficient.
Ability to work well under pressure, handle competing priorities, and meet deadlines.
A high level of confidentiality to protect privacy rights.
Effectiveness as a team player.
Ability to easily prioritize job duties according to the needs of the company.
Strong sense of professionalism and positivity.
Strong professional and interpersonal communication skills, verbally and through written electronic correspondence.
Ability to develop rapport with all levels of associates and to establish credibility.
Excellent listening skills and the ability to use good judgment.
Ability to produce quality work.
Excellent attention to detail
Education/Experience: Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred or three years or more relevant experience and/or training required. Experience in working with large companies involved in mortgage industry. Mortgage operations experience (servicing, due diligence, and origination). At least one to three years’ experience in leadership capacity.
Computer Skills: Working knowledge of, and experience with, Microsoft Office (Word, Excel and Outlook) required. Previous experience with due diligence applications required, project management software preferred.
Why Selene Diligence?
Selene Diligence is committed to the total wellbeing of its employees therefore offers one of the best benefits package available in the industry today which include:
The job requirement listed above are representative of the knowledge, skill, and/or ability required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene NDA reserves the right to amend and change responsibilities to meet business and organizational needs.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at firstname.lastname@example.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the EEO is the Law Poster and Pay Transparency Statement.