Requisition Number: 2021-168-TEX - 1650
City: Dallas
State: TEX


Apply Now

Description/Job Summary

About Us:

Selene Diligence is a multi-line of business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage and a real estate owned company. There are locations in Houston, TX, Jacksonville, FL, Salt Lake City, UT, and Dallas, TX. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences.

Position Summary:  Quality Control oversight with focus on performance management, quality metrics, escalations and proactive training.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.
  • Provide real time feedback to Loan Review Analysts pertaining to errors and determining corrective actions.
  • Provide procedures and address issues that may hinder accuracy, timeliness and or deadlines.
  • Ensure regulatory compliance for loans reviewed.
  • Identify trends of errors and escalate to management/legal.
  • Responsive to internal and external customers’ needs in a timely, accurate and professional manner.
  • Assists with loan review system testing and enhancement.
  • Acts as a subject matter expert for Loan Review Analysts, assisting with problem solving, issue resolution and loan review guidance.
  • Maintains high level of confidentiality to protect privacy rights.
  • Adheres to internal controls to reduce errors and customer complaints.
  • Provides coaching, training and development to staff to ensure company and department goals and key performance indicators (KPIs) are met.
  • Assist in providing guidance on daily matters, such as, questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA or others.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

  • Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory compliance and TRID practices.
  • Minimum 5-7 years mortgage underwriting and mortgage quality control within the origination or due diligence space.
  • Understands the credit rating agency requirements, grading and condition clearing processes.
  • In depth knowledge of USPAP standards, supplemental valuation products and reconciliation.
  • Ability to produce underwriting reports, analyze results, identify issues and take corrective actions.
  • Experienced with reading, analyzing and understanding various loan servicer pay histories and servicing documentation.
  • Strong leadership skills with the ability and experience to manage people.
  • Effectiveness as a team player.
  • Ability to easily prioritize job duties according to the needs of the company.
  • Strong sense of professionalism and positivity.
  • Excellent oral and written communication skills.
  • Ability to develop rapport with all levels of associates and establish credibility.
  • Excellent listening skills and the ability to use good judgment.
  • Strong interpersonal/relationship building skills.
  • Problem solving and decision making ability.
  • Ability to produce quality work.
  • Ability to think and solve problems strategically.
  • Strong analytical and organizational skills.
  • Excellent attention to detail.
  • Ability to multi-task and consistently meet multiple deadlines. 

Education/Experience: Minimum 5-7 years’ experience with emphasis on non-agency underwriting and QC desired.  Experience in second level reviews; escalations and performance management required. Bachelor’s degree preferred.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with mortgage due diligence software, Andor, MSP, Black Knight/LPS and Fiserv preferred.

Why Selene Diligence?

Selene Diligence is committed to the total wellbeing of its employees therefore offers one of the best benefits package available in the industry today which include:

  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Company paid holidays (10 ½) days)
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirement listed above are representative of the knowledge, skill, and/or ability required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene NDA reserves the right to amend and change responsibilities to meet business and organizational needs.

Apply Now

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement